Print dialog does not appear in Outlook Express or Internet Explorer

Today I get a call.

Outlook Express won’t print.

I log in and take a look. Everything seems normal, and normal documents appear to print.

However, when I click the print button or go to File > Print nothing happens. Strange.

They are running Windows XP Professional SP2, with IE6.

All you have to do is go to Start > Run and issue the following commands:

regsvr32 vbscript.dll
regsvr32 jscript.dll

Once this is done, restart Outlook Express/Internet Explorer, and go ahead and print.

This isn’t the first time i’ve seen this issue, so I thought I’d note it down for next time.


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  1. jay said,

    February 8, 2009 @ 3:34 am

    thanks a million. your suggestions regarding fixing “print dialog not appearing in OE or IE” really worked like magic.

  2. Thor West said,

    July 22, 2009 @ 10:02 pm

    I’ve tried a dozen things to make my Outlook Express print e-mails, including your suggestion of regsvr32 vbscript.dll and the jscript one. Nothing has cured the problem.Could it be an incompatibility with Mozilla Firefox?

  3. thanks said,

    January 25, 2010 @ 4:52 pm

    get an error on regsvr32.dll, but jscript.dll was successfull.

    Thanks you!!!

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