Getting your mobile unlocked

I get asked quite often if I know how to get a mobile phone unlocked, so this is my experience…

I was given a Motorola V525 as the original owner had an upgrade. They are on the vodafone network, and I am on O2.

When I put an O2 simcard in the phone it asked me to “Enter Subsidy Password” (other phones may say “Enter Special Code”), I tried a few random numbers (probably about 15 by the time I had finished), and the phone locked up. Displaying the following: “Contact Service Provider”, and it will not go away.

However, there is a solution I found at:

Q: I keep getting the following prompt on my Motorola after I insert another sim card “Contact Service Provider” ?
A: That means wrong unlock code has been entered already!
(This message appears after many wrong subsidy or special code entry)
Power on phone and wait between 30 min to 8 hours till Enter Subsidy or Special Code
message appear again! (Please note that phone should be powered on during this time).

I left it turned on, and charging over night, and came to it the following day, it asked me for the unlock code.

After reading this forum I discovered that you CANNOT unlock the Razr V3, or V525 or any other Motorola simply by providing someone with your IMEI code.

As far as I can see there are only THREE ways around this:
1. You need a datacable (~$10) and MotoPhoenix ($25) — It seems this guy here has achieved it using a datacable and some choice software…
2. Contact your phone carrier/operator or service provide (O2, Orange, Vodafone, T-Mobile, etc) and ask them for the unlock code, like this guy did.

They will ask you for the following details:

Mobile Telephone Number:
Customer Account Number:
Full Name:
Full Address:
Date of Birth:


3. The third way involves using buy methods, such as buying from ebay, or, but as these methods are completly untested (by me), and they don’t tell you how it works, I wouldn’t advise them.

I used method 2, and after a few emails back and forth, and a phone call from the previous owner, I was provided with 2 unlock codes and told that one of them would work.

I have since then used the same method again with Vodafone ([email protected]) for a Motorola V3X, this time I simply put a request for the unlock code, and provided them with the details (as above), within 3 hours I had a reply from them, as follows:


Good Afternoon Mr. XXX,

Thank you for your email to Vodafone about the network unlock code (NUC) you requested. I’ll be happy to assist. Your NUC is as follows:



I hope this information is of use. Please contact me if you require any further assistance.


Best wishes,

Neil Breeze
Vodafone Customer Services

This worked no problems, so I sent an email back to them congratulating them on their quick response, which makes a change.

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