No Message Alerts Problem on Nokia N95

April 30, 2008 at 2:04 am · Filed under Mobile Phone

A couple of weeks ago I noticed that the alerts for text messages has mysteriously gone missing and completely stopped working.

The alert tone no longer sounded, the alert vibration no longer occurred, and worst of all there was no popup alert that says there’s a new text message.

However, if I went into the “Messages” area, my Inbox would clearly have a red “plus” symbol to indicate there is a new message, which I could go into it and read it as normal.

This is most annoying!

What I tried:

When the problem first occurred, my initial thought was to check the ringer, to ensure that wasn’t the problem. As it turns out, it wasn’t, and it was clearly far beyond that.

I backed up my data to my memory card, and re-flashed the phone to the latest possible update available to me which was v12.0.013, which was in fact the flash version I was already running.

I sent a test message to the phone, with all the default settings after the flash. It worked!

I restored my data from my memory card, but then it did not work…

There was a fix out there, there had to be. The phone was running a bit slow, so I figured it was down to the 2000+ text messages I had stored on there. I deleted them all. No fix.

What fixed it:

As it turns out, to fix this problem, that seems to occur when you have over 2000 text messages in your inbox, you need to first delete all the messages (by using the “mark all” option, then delete), and forcing a hard reset by removing the battery while the phone is switched on (and idle).

You MUST do both of these, else it doesn’t appear to fix the problem.

I hope that this problem is fixed in v20, and that T-Mobile UK will role it out soon!

Thanks to this post for the solution.

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35 Comments »

  1. Dan Hubel said,

    June 21, 2008 @ 3:58 am

    thanks for this, i wish i didnt have to delete my texts, but this did work so thank you :)

  2. cat said,

    July 2, 2008 @ 10:15 am

    You don’t need to delete all you messages, I just deleted a couple of hundred and it worked :o )

  3. Rebecca said,

    July 20, 2008 @ 9:04 pm

    Thank you so much!! Have spent over half an hour on the phone to T mobile trying to figure this all out and the final solution from them was going to be to go to a store and have my phone sent off for repair! This was my last attempt and it worked!!!
    Can’t say a big enough thank you!
    :)

  4. Tam said,

    August 8, 2008 @ 10:07 pm

    Thank you !! ive been trying to sort this out – grr – It’s all sorted now !!!!

  5. Dave said,

    August 18, 2008 @ 7:27 pm

    Sweet, that worked! Its a beauty when you google something and all your wishes come true.

  6. Kirsty said,

    September 4, 2008 @ 10:39 pm

    A thousand thank-yous! I was driving myself insane trying to fix this.

  7. Ashley said,

    September 6, 2008 @ 11:20 pm

    lol wish i found this out before i sent it off twice, total nightmare… Sent it off the first time for this and something else, they fixed the something else but not this, then i sent it off again for this reason and they sent it back unchanged. and nothing to say they even attempted to fix it, so a couple of hours on the phone screaming at some poor fella who had as much as a clue as i did, and he suggested to send it off again… lol… Out of bordom, decided to search it and see what comes up and they was the holy ground… Thank you so much.. Helped alot…

  8. Julie said,

    September 17, 2008 @ 3:52 pm

    Thank you so much for your help….worked a treat….x x x x x

  9. rachel said,

    September 22, 2008 @ 10:52 am

    THANKYOU sooooooooooooooooo MUCH!!!!

    I was tearing my hair out!!! PHEW!!!!!!!!! xxx

  10. Leo said,

    October 4, 2008 @ 9:53 pm

    For those of you who don’t want to delete your messages you can transfer them to the “my folder” folder by doing mark all and then move to folder. So Glad I finally got this fixed as was driving me crazy so thanks

  11. Rachel said,

    October 9, 2008 @ 3:48 pm

    YES! Thank you all, and especially Leo for that last snippet of info, done exactly what you said and I’m back alerting and vibrating. I love the internet, easy as pie to find this answer too. Thanks again

  12. Dubravka said,

    October 12, 2008 @ 9:09 pm

    Thank you! It really works :) )))

  13. Kam said,

    October 17, 2008 @ 10:52 am

    This happend to me too, I moved all my mssages to ‘my folders section and in a couple of days my phone started to work again

  14. Sian said,

    November 10, 2008 @ 6:24 pm

    you, my friend, are a legend!!
    I tried calling Nokia last week but got fed up after being on hold for about 20 minutes
    Called back today, ages on hold again and was then told to reset my phone, which I did. Didn’t work.
    Googled the problem, found this thread, tried it and hey presto, it worked! Thank you so much.
    I use my phone a lot for work so I need to know if I have messages. You have saved me so much bother.

  15. Amanda said,

    November 22, 2008 @ 12:01 am

    LEGEND. =)

  16. Nicole said,

    December 13, 2008 @ 10:24 pm

    Thank you soo much! I wish i had read this before restoring my phone!!! But thank you thank you thank you!!!!

  17. kirimaru said,

    December 26, 2008 @ 4:41 pm

    thanx very much it’s works perfect…!

  18. LUCY said,

    January 5, 2009 @ 3:09 pm

    Wow, it works! Amazing! I have message alerts again… Thanks so so much! Genius!

  19. George said,

    January 5, 2009 @ 6:53 pm

    cheers maan .. this helped a bunch :)

  20. 5700man said,

    January 7, 2009 @ 2:29 am

    I had the same problem on my nokia 5700, but has been solved by your method. You are a awesome samaritan.

  21. shayo said,

    January 8, 2009 @ 1:27 pm

    Thanks a billion!!!!!!!!!!! I thought it was happening to me because I dropped my phone to many times… I tried everything and nothing worked until this. Thank you! Nokia should give you some money!!!! lol

  22. Pumpenink said,

    January 20, 2009 @ 9:17 pm

    Wow, cheers for this info! My alert disappearing coincided with my 3 year old daughter dropping my phone down the stairs, but I suddenly thought ‘why is everything else working?!’. Came on here, and jobs a good ‘un! Brilliant!

  23. Farmero7 said,

    February 4, 2009 @ 9:40 pm

    WOW! Thanks so much for this, did as said and all working. LEGEND!

  24. Alan12112 said,

    February 4, 2009 @ 10:20 pm

    Thankyou so much for this mate, it’s been racking my brains for a few days!!

    I restored factory setting and nothing!! So google was my last step before phoning t-mobile, thanks again

  25. Gav said,

    February 10, 2009 @ 8:27 pm

    What a top tip. I was flummoxed until i googled for a solution. Great job!

  26. Emma said,

    February 19, 2009 @ 7:16 pm

    Phew thank god I found this, I’ve just spent ages on the phone to O2 but wish I came here first. Time to get deleting….

  27. Ale said,

    February 27, 2009 @ 1:07 am

    Thank you very match! It worked!

  28. Craig said,

    March 16, 2009 @ 9:39 am

    Oh cool i will back mine up and try it later thats great news thanks you guys

  29. GAUR said,

    March 17, 2009 @ 9:49 am

    well thanx……………….

    thanx a lot guys……………

    i had this problem with my n70 as my inbox had around 3000 messages and when i deleted it started to work………..

    well if any of u is registered on nokia’s official site so pls reply the same on the topic thr too as thr r posts regarding this but no proper solution has been posted……………

  30. Hannah said,

    April 18, 2009 @ 6:10 pm

    What an annoying error!! Normally it lets me know if I need to delete texts so this was quite out of the blue.

    Thanks for this post. Much better help than O2.

    :-)

  31. Luigi said,

    May 6, 2009 @ 1:30 pm

    You are a GOD!

  32. Ricardo said,

    May 14, 2009 @ 8:26 pm

    THANK YOU!

  33. jerry said,

    June 3, 2009 @ 8:41 am

    yesssssss i just moved my messages to my folder and took out the battery and now my e65 vibrates or rings when i receive messages,

    THANKS

  34. HM2K said,

    June 11, 2009 @ 9:45 am

    I found this the other day, called the “Nokia SMS Cleaner”, it fixes the “Curse of Silence” issue…

    http://europe.nokia.com/get-support-and-software/download-software/sms-cleaner

    Hope this helps!

  35. Ben said,

    June 12, 2009 @ 10:58 pm

    Brilliant. Worked for my US TMobile account, too (since they don’t service the N95 here, I couldn’t call Customer Service).

    It also fixed the issue with my voice mail icon (which wouldn’t turn off, even though I didn’t have any new voice messages).

    Great stuff!!!

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