Comments on: BT Web Clicks

By: hm2k

hm2k — Wed, 30 Jun 2010 09:20:24 +0000

@Sue

Wise words.

By: Sue

Sue — Tue, 22 Jun 2010 12:04:33 +0000

I have just had someone ostensibly from BT trying to sell me BT Webclicks. We never buy from the phone, or from someone who just happens to have someone in the area who can come and give us a demo, so I asked them to send me all the information in writing by email. This he refused to do. If he was genuinely from BT I would have thought he would have done this no problem, so beware – phone salespeople sometimes aren’t all they seem to be!

By: john

john — Mon, 12 Apr 2010 13:46:08 +0000

I too am in dispute with BT over our webclicks package, we were grossly oversold, i.e. guaranteed phone calls, much more business..
The truth of the matter is i might just as well throw the money out of the door every month! Now the matter has gone to an overselling dispute, i keep getting calls from customerstreet asking the same questions…do i think we were oversold, what did the rep promise etc etc. Im thinking they are just stringing it out, so eventually i will get bored and give up! That aint going to happen. Webclicks is the best way to waste hard earned cash every month, dont fall for the reps sales pitch!

By: david ashman

david ashman — Sat, 27 Mar 2010 17:38:09 +0000

i was called by BT customer st in december 09. after a 90 minute phone call i agreed to pay a £353 setup fee and £82 per month for what i thought was SEO for my personal website. obviously what i got was something very different. i tried canceling the contract as soon as i realised but without success. i then sent a letter stating they were in breach of contract and gave them 14 days to rectify the situation. they were unwilling to do this so i made a claim against them in court.
their legal team have sent me a document outlining the defense against my claims. one point i raised was that there are many other people in the same position as myself who have been mis-sold a service by BT Customer St. their response was that they have no knowledge of this and i have no evidence to suggest so. i included links to several of the many webpages where people have complained about them, however this does not seem to be substantial enough. if anyone would be willing to briefly outline their complaint and send it to me i would be very grateful. maybe we can finally expose this company for how they have exploited many small businesses and get some justice.
please send your replies to David@DavAshMusic.com

By: John Wheeler

John Wheeler — Sun, 06 Dec 2009 02:19:40 +0000

I would like to introduce myself as someone who knows first hand how the BT web clicks + campaign works for 2009. We have several contracts with this service and it works well for us which we refer to other businesses in the Southeast and to our BT rep.

BT Webclicks is based on the PPC click campaign process and is derived from Google Adwords in essence. The service combines many different elements of internet PPC.

BT Web Clicks is a new advertising proposition which offers small businesses advertisers media exposure via a range of sources to deliver a Guaranteed package of ‘contacts’ (clicks and calls). Customers choose a contacts package with a sales person for a 12 month term. For a fixed monthly fee, BT Web Clicks places priority listings on BT Exchanges and Google, Yahoo and Bing; and a few smaller search engines which BT now own which are: UFindUs, SmileUK and MoreUK to fulfil the customer’s contacts package.

Advertisers can track the performance of their contacts package via monthly analysis and a performance guarantee applies across the minimum contract term (12 months) with a credit or refund policy for contacts not delivered (money back guarantee.)

Our business was in Tier 3 on one package and T1 on another. This at first seems a bit confusing until you understand the logic behind what the tiers are and costs etc.

Tier 5 – Mortgage Companies, Accident Claim Experts etc
Tier 4 – Call Centres, Debt Collection, Casinos etc
Tier 3 – Kitchen Design and Installation, E-Commerce, Energy Saving Consultants
Tier 2 – Plumbers, Double Glazing Installation, Car Body Repairs, Computer Services
Tier 1 – Garage Doors, Golf Shops, Sign Makers, Vets, Water Sports

The main reason for the tier policy is to make it as cost effective as possible for both parties as BT give you unlimited keywords to run your campaign for the full 12 months.

Instead of paying for every word that you add to your campaign a fixed cost is put in place, so that you do not let it run your business which we did with Google Adwords.

The Tier policy allows for a straight forward cost and click process worked out as an average cost over the year. We think BT are taking a bit of a gamble on this service as we have 80+ keywords on each campaign we are running which cannot be cost effective for BT buying from Yahoo, Bing and Google.

I see on the other forums people ranting about paying £15.00 for a contact etc, well that may of been the old webclicks service, this is called BT Webclicks +. They have enhanced the solution now.. the system they use actually makes good business sense to us, as we know what we pay all year round and it does not fluctuate every day like other PPC campaigns.

Tier 5 – £10 a contact//click – Mortgage Companies, Insurance etc
Tier 4 – £5 a contact//click – Debt Collection, Call Centres etc
Tier 3 – £3 a contact//click – Kitchen Design and Installation etc
Tier 2 – £2 a contact//click – Computer Services, Car Repairs etc
Tier 1 – £1 a contact//click – Sign Makers, Painters etc

So from here you can see how it all works.

We have a Tier 3 package with Mobile Phone Shops for 1200 contacts for the year and the cost is £3600. We pay the whole lot on 12 months Direct Debit and our costs are spread evenly every month, BT manage the whole solution so we can run our business. They email us every month telling us how the campaign is working.

Our second business is in a Tier 1 campaign and we pay a 1200 contacts package, so 100 contacts a month in the Yacht industry sector. This is not a huge part of our business as the profit is not very high, unlike the Mobile phone shops.

Packages start from £1400 and go upto £72k – If you want to know more or you want a consultation you should contact our sales consultant to learn more.

Many thanks for reading, listening and allowing us to offer our opinions.

BigBalls.

By: eva

eva — Wed, 25 Nov 2009 13:56:02 +0000

BT has some cheek.

By: Rich Webb

Rich Webb — Tue, 20 Oct 2009 15:15:36 +0000

Just had a visit from a BT Rep – went well. Typically no specifics, but pushed the guarantee a lot. When I asked for a 3 mth trial – was told that they no longer do it! So he upped and left. Reading this blog – I am glad I did not commit to anything. I found Google pay per click to be very poor on the quality of leads generated -sounds as if BT is even worse.

By: hm2k

hm2k — Wed, 14 Oct 2009 10:46:14 +0000

For the record. BT don’t have the power to take this blog offline.

Thanks for your comments.

By: Legal Eagle

Legal Eagle — Thu, 08 Oct 2009 20:55:10 +0000

@ Paul,

“Strangely and coincidentally” I knew your response would be exactly this. Your problem is your refusal to listen to reason and see avenues of solution. Read between the lines and you will see that I was trying to offer you advice, I cannot offer direct legal advice but I can use a third party scenario to highlight a procedure which you may wish to employ.

Now if you still think that I work for BT, go visit your solicitor, take this blog with you, and your contract from BT and see what he says… that’s if you want to pay someone to tell you the same thing in a more direct manner.

By: paul

paul — Sat, 03 Oct 2009 10:29:20 +0000

Legal Eagle

I think you would do well to listen to your own words, “Give ‘em enough rope”. Your thinly disguised veil has slipped. Strange coincidences indeed!